Hardware Inspector Service Desk 1.0
Free Trial Version
Publisher Description
Hardware Inspector Service Desk is a valuable extension for Hardware Inspector and Hardware Inspector Client/Server, the all-in-one tools for computer inventory and management from Database Harbor Software. It is a web interface which provides effective communication between a user and a supporter. It helps users register on their own and submit their requests directly from their workplaces, which significantly shortens response-time from the support team and incident solution.
One request per problem is advised: as soon as the problem is solved the request can be closed and linked to the maintenance history of a workplace, device or license, which in its turn is a valuable data source for reporting on performance of the Service Desk staff and reliability of particular assets. Each request contains the history of messages and file attachments. The multi criteria filter allows users to sort requests by various parameters.
Hardware Inspector Service Desk is fully customizable. Administrators can change values of request parameters and specify which parameters are available for users: urgency, deadline, request type, etc. It provides for a large variety of support policies in organizations.
The program features automated assignment of responsibilities for request processing. Administrators can assign a request to either a user with supporter's rights or a support group. So when a user selects a request type, the responsibilities are automatically assigned.
Another feature is mailing notifications about new requests and changes in request which keep the support team posted on request statuses. The built-in mechanisms manage the mailing list: notifications are sent if a person has the right to receive notifications and if such person is responsible for a request. If there is no responsible person notifications are sent to all supporters in the organization to prevent the possibility of "lost" requests.
About Hardware Inspector Service Desk
Hardware Inspector Service Desk is a free trial software published in the Helpdesk & Remote PC list of programs, part of Business.
This Helpdesk & Remote PC program is available in English, Russian. It was last updated on 27 March, 2024. Hardware Inspector Service Desk is compatible with the following operating systems: Windows.
The company that develops Hardware Inspector Service Desk is Database Harbor Software. The latest version released by its developer is 1.0. This version was rated by 7 users of our site and has an average rating of 4.4.
The download we have available for Hardware Inspector Service Desk has a file size of 6.29 MB. Just click the green Download button above to start the downloading process. The program is listed on our website since 2009-06-20 and was downloaded 326 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded software with your antivirus. Your antivirus may detect the Hardware Inspector Service Desk as malware if the download link is broken.
How to install Hardware Inspector Service Desk on your Windows device:
- Click on the Download button on our website. This will start the download from the website of the developer.
- Once the Hardware Inspector Service Desk is downloaded click on it to start the setup process (assuming you are on a desktop computer).
- When the installation is finished you should be able to see and run the program.
